Welcome to the complaints page of Ostend-Bruges Airport.
Do you want to contact Ostend-Bruges Airport because you have a question, comment, or suggestion? We understand that living near an airport can raise questions. That’s why we believe it’s important to provide as much information as possible. You can always reach out to us at info@ostendairport.aero. We are here to assist you and answer all your questions as thoroughly as possible.
If you wish to file a complaint, you can do so via our online complaints form. Please clearly specify the nature of your complaint, the date and time of the incident, and any relevant details. Our team will carefully review your report and, if necessary, request further information to provide you with a response.
We only use your information to address your complaint. You can submit your complaint using this link.
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New Online Complaints Register from 1/4/2025
Our goal remains to handle complaints within one month, but in some cases, it may take longer if we depend on external partners. |
Important Notice:
Complaints regarding flight routes or runway usage do not fall under the authority of Ostend-Bruges Airport but are managed by air traffic controller skeyes. You can contact them directly via: https://www.skeyes.be/en/contact-us/.
Complaints about NHV helicopter operations departing from the NHV heliport (Kalkaertstraat 101, 8400 Ostend) should be sent directly to NHV. This heliport is not part of Ostend-Bruges Airport. More information can be found at: https://nhv.be/contact.
Complaints regarding military flights should be addressed directly to the Ministry of Defence. More details are available at: https://www.mil.be/nl/contacteer-ons/.
If you prefer to submit an environmental complaint to the supervisory authority, you can send an email to omgevingsinspectie.wvl@vlaanderen.be.
For complaints about your flight with a specific airline or damage to your baggage, please contact your airline directly.
