Lost luggage

Lost luggage or forgotten items on board

TUI FLY

If you have lost luggage or objects on board a TUI fly aircraft, or if your luggage is missing or damaged, you can make a digital declaration at the TUI desk at Ostend Airport. The TUI desk is located in the departure hall.

As soon as you have filed your declaration, TUI’s specialised Lost & Found partner ‘Welcome!’ will contact you by phone/mail to discuss the further handling of your declaration and to keep you updated on the status of your file.

Welcome! by Securitas Airport Services

E-mail: Centraltracingbru@welcomeservices.be

Other Airlines

If you have lost baggage or objects on board an aircraft, you can contact the baggage handler Aviation Services Ostend. You can reach them at the telephone number and e-mail address below. Be sure to provide your reservation number, seat number and your baggage label if applicable.

Aviation Services Ostend

International Airport Ostend-Bruges
Nieuwpoortsesteenweg 887 bus 6
8400 Ostend
Tel.: +32 (0)59 551 575
E-mail: Ost.ops@aviapartner.aero
www.aviapartner.aero/belgium/ostend

Luggage or lost items at the airport

If you have lost a piece of luggage or another item at the airport, please contact the Security Department:
+32 (0)59 551 510 (Information desk – ground floor passenger building).