Lost luggage or forgotten items on board
For TUI fly passengers
Passengers on a TUI fly flight who have lost, had missing, or damaged baggage can submit a digital report via the Lost & Found Kiosk at the TUI counter in Ostend-Bruges Airport. After submitting the report, TUI fly will contact you as soon as possible, by phone or email, to discuss the next steps and keep you informed about the status of your case.
Please always provide your booking number, boarding pass, and baggage tag in any report or communication.
Email: bagost@tuifly.be
If the lost items are not baggage but personal belongings (e-readers, clothing, electronics, etc.), please contact Ostend-Bruges Airport directly via info@ostendairport.aero. Lost items are kept by the airport operator at the security department.
Other Airlines
If you have lost baggage or objects on board an aircraft, you can contact the baggage handler Aviation Services Ostend. You can reach them at the telephone number and e-mail address below. Be sure to provide your reservation number, seat number and your baggage label if applicable.
Aviation Services Ostend
International Airport Ostend-Bruges
Nieuwpoortsesteenweg 887 bus 6
8400 Ostend
Tel.: +32 (0)59 551 575
E-mail: Ost.ops@aviapartner.aero
www.aviapartner.aero/belgium/ostend
Luggage or lost items at the airport
If you have lost a piece of luggage or another item at the airport, please contact us via info@ostendairport.aero
